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Privacy policy

Privacy Statement

HTG Services, located at Olingermeeden 1, 9903 ES Appingedam, is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:
HTG Services B.V.
Stationsweg 2B
9901 CR Appingedam
+31(0) 596 516 000

Personal data that we process
HTG Services processes your personal data because you use our services and/or because you provide it to us yourself.

Below you will find an overview of the personal data we process:
– First and last name
– Company name
– Address data
– Phone number
– E-mail address
– Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone
– Information about your activities on our website
– Bank account number
– VAT number

For what purpose and on what basis we process personal data
HTG Services processes your personal data for the following purposes:
– Booking tours / attractions and other matters related to a booking.
– Sending you our newsletter and/or advertising folder
– Calling or e-mailing you if this is necessary to carry out our services
– Inform you about changes to our services and products

Automated decision making
HTG Services does not, on the basis of automated processing, make decisions about matters that could (significantly) affect individuals. These are decisions which are made by computer programs or systems, without the presence of a person (for example an employee of HTG Services).

How long we keep personal data
HTG Services will not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Category Retention period Reason
Personal data 7 years Legal retention period
Address 7 years Legal retention period
Financial 7 years Legal retention period

Sharing of personal data with third parties
HTG Services does not sell your data to third parties and will only provide it to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. HTG Services remains responsible for this processing.

Cookies, or similar techniques, that we use
HTG Services uses only technical and functional cookies, and analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimize our website. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings.

Viewing, adjusting or deleting data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or object to the processing of your personal data by HTG Services and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization named by you.
You may send a request to inspect, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to
To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
HTG Services would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Authority for Personal Data. This can be done via the following link:

How we secure personal data
HTG Services takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our management department or at